Privacy Policy

Privacy Policy
Effective Date: 2025-05-19

My Neighbours Services, ("we," "our," or "us") is committed to protecting the privacy and confidentiality of our clients' personal information. This policy outlines how we collect, use, disclose, and safeguard personal data in compliance with Ontario’s privacy laws, including the Personal Health Information Protection Act (PHIPA).

We collect personal information necessary to provide home care services, including:

• Contact details (name, address, phone number, email)
• Payment and billing details

We use personal information to:

• Deliver personalized home care services
• Communicate with clients and staff
• Process payments and manage administrative tasks
• Comply with legal and regulatory requirements

We do not share personal information without consent, except when required by law or in emergencies affecting health and safety. Information may be disclosed to:

• Authorized healthcare providers involved in care
• Government agencies as required by law

We implement safeguards to protect personal information, including:

• Secure storage and restricted access
• Encryption and confidentiality agreements
• Regular privacy audits

Clients have the right to:

• Access and correct their personal information
• Withdraw consent for data collection (subject to legal limitations)
• File a complaint regarding privacy concerns

This policy ensures compliance with Ontario’s privacy regulations while maintaining transparency with clients. You may want to consult a legal expert to tailor it further to your specific business needs. Let me know if you'd like any modifications!